Policies

Policy Documents

View Rainforest Rescue’s Policies below including Privacy Policy, Website Terms of Use, Refund Policy and Charity Statement.

Privacy Policy

Rainforest Rescue’s Privacy Policy ensures that your personal information will not be given or sold to any individual or organisation outside Rainforest Rescue.

The Privacy Act entitles any individual or organisation to access information about you held by Rainforest Rescue. If you consider this information to be incorrect, incomplete or in need of adjustment, you may request that it be adjusted. Unless the information is required to be held for statutory reasons, you may request that it be removed from our records.

You may access your information by writing to:
The Privacy Officer
Rainforest Rescue
PO Box 40
Mullumbimby NSW 2482

Rainforest Rescue provides the option for anonymous donations.

Rainforest Rescue collects information from your direct contact with us, through donations, raffles or your purchase of merchandise.

Rainforest Rescue may make contact with you, to advise on projects, or promote membership or fundraising matters together with merchandise details. You may request that no, or only selective, contact is made with you.

Rainforest Rescue does not transfer any personal information outside Australia.

Website terms of use

All donations to Rainforest Rescue are tax deductible and you can indicate your preference for supporting specific projects.

All Rainforest Rescue campaign figures published on the Rainforest Rescue website are derived from an averaged figure. Rainforest Rescue reserves the right to update campaign figures as required.

Our policies
Please view our Privacy Policy above.
Please view our Refund Policy below.

Our obligations
Rainforest Rescue credit card payments are protected by a 256 bit SSL security certificate.

We will only withdraw the amount that you, the donor has nominated in accordance with your one off donation and/or ongoing monthly donation request.

For all ongoing monthly donations, we will send you a receipt within 45 days of the conclusion of the financial year summarising your entire year’s gifts for tax purposes.

We will keep private and confidential all information pertaining to your nominated credit card, bank account and financial institution.

We will promptly respond to any enquiries and to concerns you may have.

Your rights
You may ask us to alter the terms of an ongoing monthly credit card or direct debit payment request by writing to info@rainforestrescue.org.au.

You may cancel your ongoing monthly credit card or direct debit payment request by writing to us at info@rainforestrescue.org.au stating your name, credit card or direct debit details and the date from which you wish the cancellation to be effective.

Your obligations
If you have selected a one off donation, by clicking ‘confirm’ you are agreeing to make a one off payment of the amount indicated, with this payment being made immediately.

If you have selected a monthly ongoing donation, by clicking ‘confirm’ you are agreeing to make a recurring payment of the amount indicated per month, with the first payment being made immediately.

It is your obligation to be aware of any potential charges your bank or financial intuition may apply to direct debit or credit card transactions.

It is your obligation to ensure there are sufficient funds in your account each month.

It is your obligation to advise us if you change the details of you bank account or financial institution.

Should you have any queries in relation to the above please contact us at info@rainforestrescue.org.au.

Refund Policy

If you are not satisfied with a purchase of a Rainforest Rescue product, please call 1300 763 611 or email us for a Refund Authorisation Request Form.

Rainforest Rescue will then assess your claim and refund your purchase if approved by our management team.

Charity Statement

Rainforest Rescue is a charity registered with the Australian Charities and Not-for-profits Commission

All donations $2 AUD and over are tax-deductible.

ABN 61 086 885 154.

Registered Charity CFN 20767a.