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Direct Debit Service Agreement (DDRSA)
(please keep for your records)

Thank you for joining Rainforest Rescue as a Rainforest Rescuer. Your decision to making saving rainforests a part of your everyday life demonstrates your commitment to protecting our rainforests and their precious biodiversity forever.

As you have chosen to make payments from your bank account each month (a direct debit), please read the following Direct Debit Service Agreement, which explains what your obligations are when undertaking a Direct Debit arrangement with us. It also details what our obligations are to you as your Direct Debit provider.

Definitions

account means the account nominated in the Direct Debit Request, held at your financial institution from which we are authorised to arrange for funds to be debited;

agreement means this Direct Debit Request Service Agreement between you and us;

banking day means a day other than a Saturday or Sunday or a public holiday listed throughout Australia;

debit day means the day that payment by you to us is due;

debit payment means a particular transaction where a debit is made;

direct debit request means the Direct Debit Request between us and you as amended from time to time;

we means Rainforest Rescue; and

you means the customer/s who signed the Direct Debit Request;

your financial institution means the financial institution nominated by you on the DDRSA at which the account is maintained.

Debiting your account

By signing a Direct Debit Request (including selecting monthly payment online), you have authorised us to arrange for funds to be debited from your account. You should refer to the Direct Debit Request and/or this agreement for the terms of the arrangement between us and you.

We will only arrange for funds to be debited from your account as authorised in the Direct Debit Request.

If the direct debit falls on a day that is not a banking day, we may direct your financial institution to debit your account on the following banking day. If you are uncertain as to when the payment will be debited from your account, refer to your financial institution.

For returned unpaid transactions, we treat the payment as if it was never made.

Amendments by us

We will advise you 5 days in advance of any changes to the Direct Debit Request.

Amendments by you

You may change, stop or defer a debit payment, or terminate this agreement by providing us with at least 5 days notification in writing by:

Writing to us at: PO Box 40 MULLUMBIMBY NSW 2482

Emailing us at: giving@rainforestrescue.org.au

Alternatively you can contact your financial institution, which is required to act promptly on your instructions.

Our commitment to you

We will advise you, in writing, the details of your monthly donation (amount, frequency, start date) at least 3 business days prior to the first drawing. Thereafter each drawing will be made on the 1st day of the month (or nearest business day thereafter).

We will not change the amount or frequency of drawings without your prior approval.

We reserve the right to cancel your monthly donation if three or more drawings are returned unpaid by your nominated financial institution.

We will keep all information pertaining to your nominated account at your financial institution private and confidential.

We will promptly respond to any concerns you may have about your direct debit arrangement with us.

We will send a consolidated tax receipt within 45 days of the conclusion of the financial year.  

Your obligations

It is your responsibility to:

         a)     Check with your financial institution whether direct debit is available from your account as direct debiting is not available on all accounts offered by financial institutions

          b)     Ensure your account details which you have provided to us are correct by checking them against a recent account statement;

         c)      Ensure that there are sufficient clear funds available in your account to allow a debit payment to be made in accordance with the Direct Debit Request

         d)     Ensure that the authorisation to debit the account is the same name as the account signing institution held by the financial institution where the account is held;

        e)     Ensure that suitable arrangements are made if the direct debit is cancelled – by yourself, by your financial institution or for any other reason.

If you are in doubt please check with your financial institution before completing the Direct Debit Request.

Please note that if there are insufficient clear funds in your account to meet a debit payment you may be charged a fee and/or interest by your financial institution. You should also be aware that we also incur charges for any declined payments.

You should check your account statement to verify that the amounts debited from your account are correct.

Dispute

If you believe that there has been an error in debiting your account, you should notify us directly on
1300 76 611 (61 2 6684 4360) and confirm that notice in writing with us as soon as possible so that we can resolve your query more quickly. Alternatively you can take it up directly with your financial institution.

If we conclude as a result of our investigations that your account has been incorrectly debited we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We will notify you in writing of the amount by which your account has been adjusted.

If, following our investigations, we believe on reasonable grounds that your account has been correctly debited, we will respond to your query by providing you with reasons and any evidence for this finding in writing.

If we cannot resolve the matter, you can still refer it to your financial institution, which will obtain details from you of the disputed payment and may lodge a claim on your behalf.

Refunds

We will refund your Ongoing Giving donation if all of the following conditions are met:

1) you dispute a donation, and our investigations show that your account has been incorrectly debited; and

2) the request to refund your donation is in writing and is received no less than 14 days before your next debit day; and

3) the request to refund comes from the person who has signed the Direct Debit Request or a person (being an adult over 18 years) who has legal responsibility for that person. If the request comes from that other person then we will also require documentary evidence of that legal authority and or guardianship.

4) we will not refund any more than three (3) payments;

5) we will only refund payments into the bank account originally nominated on the monthly donation form.

Confidentiality

We will keep any information (including your account details) in your Direct Debit Request confidential. We will make reasonable efforts to keep any such information that we have about you secure and to ensure that any of our employees or agents who have access to information about you do not make any unauthorised use, modification, reproduction or disclosure of that information.

We will only disclose information that we have about you to the extent specifically required by law or for the purpose of this agreement (including disclosing information in connection with any query or claim).

Notice

If you wish to contact us in writing about anything related to this agreement, you should write to

Rainforest Rescue

PO BOX 40

MULLUMBIMBY NSW 2482

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